Morgan horseman Pete Jaeger of Chapel Hill, NC, e-mailed me about a recent Profitable Horseman newsletter and got to clicking the keys about a variety of subjects. His comments below about good phone manners and being easy to talk to are excellent. He kindly agreed to allow me to share.
"There is one thing to be said for folks who do answer the phone by giving their name first! I was always taught to do this – especially in business relationships!
Even if you "think" the person you are greeting knows your name I feel it is always "nice" to greet by extending your hand and saying your name – It’s one thing to be at a convention with name tags but many times folks who are not in business suit and in a different venue – all of a sudden I forget their name…
When I organize an event the first thing on my list are "Name Tags: – a $2.99 expenditure at Staples solves a lot of embarrassing moments and (I think) encourages conversation between relatively unknowns – those who have never met or just met briefly once before…"
If you know Pete, you’ll agree that his friendly personality makes him easy to remember and probably one of the few who doesn’t need a name tag.